Diane phoned us and explained her boiler had stopped working, she was getting no hot water or heating.
Anthony was local to her home at the time and went straight over, Anthony diagnosed that there were a number of problems with the boiler and he gave Diane the options available to her, he could have got the parts and repaired the boiler but there was no guarantee that further problems would not arise in the near future.
As the boiler was very old and not an efficient one Anthony also suggested replacing it with a new A rated high efficiency boiler, a quote was prepared and sent over giving Diane the options available to her, Diane chose to have the system replaced as it would be more economical and didn't want to pay for repairs and then for the boiler to break down again in the future.
We recommended and quoted for the Baxi Platinum 28kw Combi Boiler with 10 year warranty, as we didn't want Diane and her family without heat and hot water for too long Anthony worked on his day off to install the new system, first job was dismantling and removing the old Worcester boiler ready for it to go to boiler heaven (the scrap yard).
Work then started on installing the new boiler, along with the new Baxi Platinum boiler, we also installed a Fernox Tf1 Compact Magnetic Filter to the system and a wireless programmable room thermostat. As with all of our boiler and central heating installations we also include the 1st year boiler service FREE and also provide a FREE Kidde Carbon Monoxide Alarm which has a 7 year warranty.
It wasn't long before all the work was complete and the new boiler was up and running meaning Diane and her family could be warm and snug in their home.
Diane, thank you for your lovely kind words in your testimonial, it was a pleasure to work for you and thank you for your wonderful hospitality whilst at your home, we look forward to seeing you next year when we come to service your boiler for you. And if there is anything else that we can be of assistance with then please do not hesitate to call us.
Team ADCO (Anthony, Bo, Carl)